Refund policy

Refund policy

At VitaRoot, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines your rights and obligations with respect to returns, refunds, and exchanges in accordance with international consumer protection standards.

1. Eligibility for Returns and Refunds
We accept returns or refund requests for most products within 60 days of delivery.

2. How to Initiate a Return or Refund
To begin a return or refund request, contact our support team at:

Please wait for confirmation and instructions before sending any item back. Items sent back without authorization may not be eligible for a refund.

3. Refunds
Once we receive and inspect your returned item, we will notify you via email. If the return is approved, we will issue a refund to your original method of payment within 5 to 10 business days, depending on your bank or payment provider.

4. Exchanges
We replace items only if they are defective, damaged upon arrival, or incorrect. To request an exchange, contact us at info@vitaroothealth.com with a description and photo of the issue within 7 days of receiving your order.

5. Late or Missing Refunds
If you have not received your refund yet, please do the following:

  • Check your payment account or bank statement again.
  • Contact your credit card provider or payment service, as processing times may vary.
  • If after 10 business days you still have not received your refund, contact us for further assistance.

6. International Orders

If a package is undeliverable and returned to us due to refusal or incorrect address, a restocking fee may apply. Shipping costs from the original order will not be refunded.

7. Disputes and Chargebacks
Before filing a chargeback or payment dispute, please contact our support team to allow us to resolve the issue directly. We are committed to resolving all concerns in compliance with PayPal, Stripe, Klarna, and Shopify Payments policies.

8. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with the updated effective date above.

Contact Us
If you have any questions about returns or refunds, please contact us:

By placing an order on our website, you agree to the terms outlined in this Refund Policy.